Here are some answers to some frequently asked questions from the bumGenius! team:

1.     How many nappies do I need?
If you are using bumGenius One-Size exclusively, we recommend a minimum of 24 nappies. If you are using the All-In-Ones, we recommend approximately twelve nappies per size. This may vary based on your child's wetting habits. Remember, wash at least every other day and rotate your stash evenly.

2.     How do I use my bumGenius One-Size nappies?

o    Adjust the sizing by choosing the right snap setting on the front of the nappy.

§  Your nappy arrives snapped down to the "small" setting, the bottom row of snaps.

§  To use the "medium" setting, unsnap the nappy and resnap on the second row of snaps.

§  To use the nappy on the "large" setting, fully unsnap the front of the nappy.
HELPFUL HINT: For overnight use, consider stuffing with two inserts and setting the nappy to be one size larger than you would for daytime use.

o    Adjust the insert sizing by choosing the right snap setting on the insert.

§  To use the insert as a "small", snap the insert down to the bottom snap socket. Little boys tend to do well with the folded part towards the front of the nappy while little girls may do better with it towards the back.

§  To use the insert as a "medium", snap the insert down to the middle snap socket.

§  To use the insert as a "large", just leave it completely unsnapped.

o    Put the insert in your nappy. Hold the insert in one hand and place inside the slot (located under the protective flap). Align the front edge of the insert with the top edge of the velcro strip. Using one hand to hold the front of the insert in place, stretch the nappy and smooth the insert flat as you pull your other hand out of the nappy.
HELPFUL HINT: Many parents prefer to pre-stuff their nappies at the end of their washing routine.

o    Put the nappy on your baby. bumGenius One-Size nappies go on just like a disposable nappy.

3.     How can I tell if the nappy is adjusted to fit my baby properly?
To observe fit, pick up your baby’s legs after putting the nappy on and observe how it fits around the legs and bottom. Is it snug? If so, good. However, if you can see “air” between the nappy and their skin, then you need to refine the fit. Trying a smaller snap setting and fasten the tabs snugly. When you child stands up, notice how the insert or soaker is positioned relative to the back elastic. If the insert or soaker is higher than the back elastic, lay your child down, release the tabs, pull the nappy slightly towards the front and refasten the tabs.

4.     How do I wash my new nappies?

o    For bumGenius 2.0 products (made with PUL outer):

1.     Wash once in cold water with no more than 1/4 cup detergent.

2.     Wash once in warm or hot water with more more than 1/4 cup detergent. Optionally (and only occasionally), add 1/4 cup of bleach to this cycle.

3.     Add an extra rinse to remove any lingering detergent in the nappies.

4.     Tumble dry on the medium setting.

                What detergent can I use?
You should only use detergents that are free of dyes, enzymes, perfumes, whiteners and brighteners. Using detergents containing these ingredients will cause damage to your nappies including elastic failure and leaking.

                What should I avoid?
Do not use extra additives in your wash (like baking soda or vinegar). These ingredients are unnecessary and will cause problems in your nappies. Do not use fabric softeners.

                My tabs aren't as sticky as they used to be. How can I solve this problem?
Wash your nappy and then dry it in the dryer on medium heat. Be sure to let the diaper cool completely before using. This causes the hooks to recontract and become "sticky" again.

                Are nappy rash creams ok to use with bumGenius?
Nappy rashes should be treated according to your medical practitioner's recommendations. If you need to use a rash cream, you should use a flushable liner or a piece of fleece between your baby's bottom and the nappy to prevent the cream from transferring onto the nappies.

                How can I prevent nappy leakage?
The number one cause of leakage is a saturated nappy that just needs to be changed. Any nappy will leak once full. If your baby is having problems with leaks, check this first. 99% of the time, additional absorbency solves leakage problems. If that doesn't work, we've included some other trouble-shooting points below.

                Did you prewash?
First of all, make sure that you washed everything at least once before using. There can be residue left on the fabric from the production process that can cause leakage.

                Is the insert flat?
Make sure that the insert is FLAT when you put the nappy on your baby. If it is twisted or wadded up, this can cause leakage. If your baby's build causes the insert to bunch up, consider using a Hemp Doubler on top of your insert. This helps to prevent the wadding that can occur with some builds.

                Is the wetness at the top edge of the nappy?
If the wetness is at the top edge of the nappy, make sure that the insert isn’t pushing the lining fabric up against your baby’s clothing. The insert should be placed approximately one inch below the top edge of the nappy. The top edge of the nappy should be flat against your baby with the soft fabric against your baby’s belly.

                Is the wetness at the legs or the tabs?
If the nappy is leaking from the tabs or the legs, change the nappy and remove the insert. If it is saturated then your baby definitely needs a more absorbent insert or a more frequent nappy change. If the insert isn’t saturated, then the nappy may not be adjusted to fit your child properly or, if you are using a detergent that contains additives, your nappies may also have detergent buildup which can cause leakage. Do not use contoured inserts with bumGenius One-Size Nappies.

                I think my nappies have detergent buildup. What should I do?
Wash your nappies once with approximately one tablespoon of  cheaper quality (no moisturisers) dishwashing detergent). Rinse until you don't see any more suds. Then dry your nappies in the dryer on medium heat.

                What is your guarantee?
Use the product for two weeks. If you don't like the product, you are welcome to return it at the end of that two week timeframe along with any other unused and unwashed bumGenius products purchased at the same time for a full refund. Dated proof of purchase is required.

We'll stand behind the workmanship and materials in a properly cared for product for six months from the date of purchase. Our guarantee covers snaps, lining, closures and waterproofing. It is extended to the original purchaser of the nappies only. Proof of purchase is required. Product must be sent to Nurture Nappies for examination of workmanship and materials. Nappies must arrive unstained, clean, stink-free and dry. (NOTE: Nappies arriving in unacceptable condition will be returned.) After reviewing your nappies, we may choose any of the following at our discretion:

1.     Replace the nappy.

2.     Provide you with simple instructions for repairing the product or resolving the problem you are having with the nappy.

THIS GUARANTEE IS VOID WHEN ANY OF THE FOLLOWING CIRCUMSTANCES APPLY:

o    The washing instructions have not been followed.

o    The nappy has been altered.

o    Any of the following has been used in conjunction with the use/care of the product:

§  A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap

§  Fabric softeners

§  Any caustic substance.

§  Nappy rash cream.

THIS GUARANTEE DOES NOT COVER:
Leaking (except as related to manufacturing defect), "stinky nappies", buildup or normal wear.

FOR FURTHER INFORMATION-

Contact bumGenius! in Australia and New Zealand at

Nurture Nappies                             PO Box 1299 Mossman 4873                    

Tel +61 7 40987007                 Email service@bumgenius.com.au               Website www.nurturenappies.com.au